Refund and Returns Policy

Effective Date: [Insert Date]
Website: lottafarms.com

At Lotta Farms, every product begins its life at Carlotta Gardens, where we focus on sustainability, quality, and harmony with nature. We stand behind the care and craftsmanship that go into each item, and we want you to feel confident with your purchase. This Refund and Returns Policy explains how we handle returns, exchanges, and refunds.

1. All Sales Are Final for Cannabis Products

Due to state regulations and the perishable nature of cannabis products—including flower, clones, seeds, and any related consumables—we cannot accept returns or offer refunds on these items unless required by law or if the product was damaged or incorrect upon arrival.

If you believe you received the wrong item or a defective product, please contact us within 48 hours of receiving your order.

2. Returns for Non-Consumable Merchandise

If you purchased non-consumable items (e.g., apparel, accessories, branded merchandise), you may be eligible for a return or exchange.

Eligibility Requirements:

Item must be unused, unworn, and in original packaging
Return request must be made within 14 days of delivery
Proof of purchase is required

Non-Returnable Items:

Perishable goods
Items marked “Final Sale”
Gift cards
Custom or personalized items

3. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours with the following:

Your order number
A description of the issue
Photos of the item(s) and packaging

We will review the issue and, if approved, arrange for a replacement or refund at no additional cost.

4. Refunds

If your return is approved:

Refunds will be issued to the original payment method
Processing typically takes 5–10 business days depending on your financial institution
Shipping costs are non-refundable unless the error was ours

5. Exchanges

If you wish to exchange an eligible merchandise item for a different size, color, or variant, please contact us first to ensure availability.

Customers are responsible for return shipping unless the exchange is due to an error on our part.

6. Shipping Returns

To return an approved item, we will provide instructions and the correct return address.
Please do not send products back without receiving authorization—unauthorized returns may not be refunded.

7. Contact Us

For questions or to request a return, refund, or exchange, contact us at:

Lotta Farms
Carlotta, California
Email: [Insert Email]
Phone: [Insert Phone Number]